Return & Refund Policy

Effective Date: September 2026

This Return & Refund Policy applies to purchases made through Hupakim and explains the conditions and procedures for requesting a return, exchange, or refund.

Hupakim is committed to providing clear product information and a straightforward shopping experience. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact our customer service team within the applicable return period so that we can review your request.

By placing an order through our website, you acknowledge and agree to the return, exchange, refund, and related procedures described below.

1. Return Eligibility

We generally accept eligible return requests submitted within 30 calendar days from the date the order is delivered.

To qualify for a return, the item must:

• Be purchased directly through the Hupakim website.

• Be returned within 30 calendar days after delivery.

• Be unused and unworn.

• Be in its original condition.

• Be free from stains, makeup, perfume, odors, pet hair, washing, alteration, or other signs of use.

• Include the original packaging, labels, tags, and other accessories when applicable.

• Be adequately packaged to prevent damage during return shipping.

Items that do not meet these conditions may be rejected or may be subject to a deduction from the refund amount.

For hygiene, resale, and product-condition reasons, we reserve the right to determine whether a returned item meets the eligibility requirements based on its actual condition.

2. Items That Are Not Eligible for Return

The following items generally cannot be returned unless they arrive damaged, defective, or incorrect:

• Items that have been worn or used.

• Items that have been washed, altered, repaired, or modified.

• Items with missing, removed, or damaged tags where the tags are required for resale.

• Items with noticeable stains, makeup marks, cosmetics, food residue, perfume, smoke, or other odors.

• Items damaged after delivery due to improper handling, storage, cleaning, or use.

• Items returned after the applicable 30-day return period.

• Items purchased from sources other than the official Hupakim website.

• Items that are incomplete or missing original components where those components were included with the order.

If an item is returned in a condition that prevents it from being reasonably resold, Hupakim may decline the return or apply an appropriate deduction from the refund.

3. Return Request Procedure

Before sending any item back, please contact us at:

Email: [email protected]
Phone: +1 (214) 850-3555

Please provide the following information:

• Order number.

• Customer name.

• Email address used for the order.

• Product name or SKU, if available.

• Reason for the return.

• Photos or other supporting information when applicable.

For damaged, defective, or incorrect items, please include clear photographs showing the product, packaging, shipping label, and the issue.

Do not send a return package to the address shown on your order confirmation unless our customer service team has specifically provided return instructions.

We will review the request and provide return instructions if the request is approved.

4. Return Processing Time

Return requests are generally reviewed within 1–2 business days after we receive the required information.

If a return is approved, we will provide instructions regarding the return address and shipping method.

After the returned package is delivered to us, please allow approximately 3–5 business days for the returned item to be inspected.

Once the inspection is completed and the return is approved, the applicable refund will generally be initiated within 3–5 business days.

The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

The above timeframes are estimated processing times and are not guaranteed processing or banking times.

5. Return Shipping Costs

Customer-Requested Returns

If you are returning an item because you changed your mind, ordered the wrong item, no longer want the product, or the item does not meet your personal preference, the customer is generally responsible for the cost of return shipping.

The original shipping charge, if any, is generally non-refundable for customer-requested returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us before returning it.

After review and confirmation, Hupakim may provide return shipping instructions or otherwise assist with the return process.

Customers should not incur unnecessary return shipping costs for an item that Hupakim has confirmed was damaged before delivery, defective, or incorrectly shipped.

6. Exchanges

We accept exchange requests for eligible products, subject to product availability.

To request an exchange, contact us within 30 calendar days from the delivery date.

The item submitted for exchange must:

• Be unused and unworn.

• Be in original condition.

• Have its original tags and packaging where applicable.

• Not show stains, odors, makeup, washing, alteration, or other signs of use.

• Be returned in suitable packaging.

Exchange Process

1. Contact Hupakim customer service with your order number and exchange request.

2. Provide photographs or other information if requested.

3. Wait for confirmation that the exchange is eligible.

4. Follow the return instructions provided by our customer service team.

5. Once the returned item is received and inspected, we will process the exchange.

6. The replacement item will be shipped after the exchange is approved and the replacement product is available.

If the requested replacement item has a different price, we will inform you of any applicable price difference before processing the exchange.

An exchange is subject to inventory availability. If the requested replacement item is unavailable, we may offer an alternative solution, such as a refund for the eligible returned item.

7. Exchange Shipping

For exchanges caused by customer preference, such as selecting the wrong color or deciding that another style is preferred, the customer may be responsible for applicable return and/or replacement shipping costs.

For an exchange caused by a confirmed damaged, defective, or incorrectly shipped item, Hupakim will review the situation and provide appropriate return or replacement instructions.

Shipping arrangements may vary depending on the circumstances of the exchange and the availability of the replacement product.

8. Restocking Fee

Hupakim does not normally charge a restocking fee for eligible returns that meet all return conditions.

However, if a returned product is incomplete, materially damaged, used, altered, or otherwise returned in a condition that requires additional handling or reduces its resale value, Hupakim may decline the return or deduct a reasonable amount from the refund to reflect the loss in value.

Any applicable deduction will be explained to the customer when reasonably possible.

No restocking fee will be applied simply because a customer submits an otherwise eligible return within the stated return period.

9. Refund Amount

For an approved return, the refund generally covers the eligible purchase price of the returned product.

Unless otherwise required by applicable law:

• Original shipping charges are generally non-refundable for customer-requested returns.

• Return shipping costs are generally the customer's responsibility for customer-requested returns.

• Any approved deduction for damage, missing components, or other loss in value may be deducted from the refund.

• Refunds are normally issued to the original payment method used for the purchase.

If only part of an order is returned, only the eligible returned item(s) will be refunded, subject to the terms of this policy.

10. Refund Processing

After the returned product has been received and approved following inspection, the refund will generally be initiated within 3–5 business days.

Once initiated, the time for the refund to appear on the original payment method depends on the payment provider, card issuer, bank, or other financial institution.

For this reason, Hupakim cannot guarantee the exact date on which a refund will appear in the customer's account.

If you have not received a refund after a reasonable period following our refund confirmation, please contact us so that we can help verify the transaction status.

11. Damaged Items

Please inspect your package after delivery.

If an item arrives visibly damaged, please contact us as soon as reasonably possible and provide:

• Order number.

• Description of the damage.

• Photos of the damaged product.

• Photos of the shipping packaging.

• Photos of the shipping label, if available.

Do not discard the product or packaging before contacting us if the damage may need to be reviewed.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances and product availability.

12. Defective Products

If you believe a product has a manufacturing defect, contact us with your order information and a description or photograph of the issue.

We will review the reported issue to determine whether it appears to be a manufacturing defect or damage resulting from use, handling, cleaning, storage, or another cause.

If the issue is confirmed to be an eligible product defect, we will provide appropriate instructions for a replacement, exchange, or refund.

Normal variations in appearance, texture, color, or other characteristics that are consistent with the product description and product images are not necessarily considered defects.

13. Incorrect or Missing Items

If you receive an item that is different from the product ordered, or if an item is missing from your shipment, please contact us promptly.

Please provide:

• Order number.

• Product(s) received.

• Product(s) expected.

• Photos of the received item and packaging when applicable.

After verification, we will work with you to determine the appropriate resolution, which may include sending the correct item, arranging an exchange, or issuing a refund for the affected item.

14. Return Condition and Inspection

All returned products are subject to inspection after receipt.

Inspection may include reviewing:

• Product condition.

• Signs of wear or use.

• Tags and labels.

• Original packaging.

• Stains, odors, makeup, or other contamination.

• Missing accessories or components.

• Damage that occurred after delivery.

Approval of a return request before shipment does not necessarily mean that the refund is automatically approved. The returned product must still satisfy the applicable return requirements after inspection.

If the returned product does not meet the requirements, we may contact you regarding the available options.

15. Returns That Are Not Authorized

Packages returned without contacting customer service or without following the return instructions provided by Hupakim may experience processing delays.

If we cannot identify the order or determine the reason for the return, we may need additional information before processing the package.

Hupakim is not responsible for return packages that are lost, misdirected, or damaged when the customer uses an unauthorized return address or shipping method.

16. Return Package Responsibility

Customers should use appropriate packaging when returning products.

The returned item should be securely packaged to reduce the risk of damage during transportation.

For customer-paid return shipments, we recommend using a shipping service that provides tracking information.

Hupakim is not responsible for a customer-returned package that is lost or damaged in transit before it reaches our designated return location.

If tracking information shows that a return package has been delivered but the return has not yet been processed, please allow additional business days for receiving and inspection.

17. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests received before the order has entered shipment processing.

Once an order has been shipped or transferred to the carrier, it may no longer be possible to cancel it. In that situation, the customer may need to follow the applicable return procedure after delivery.

Cancellation requests are not guaranteed once order processing or shipment preparation has begun.

18. Promotional Items, Discounts, and Bundles

If a returned item was purchased as part of a promotion, discount, bundle, or other special offer, the refund will be calculated based on the actual amount paid for the eligible item, rather than the item's regular undiscounted price.

If a promotion required the purchase of multiple products to receive a discount, returning one or more items may affect the promotional pricing applied to the remaining items.

Any applicable adjustment will be communicated as part of the return review.

19. Multiple Returns

If multiple products from the same order are returned separately, the customer may be responsible for applicable return shipping costs associated with each return shipment when the return is based on customer preference.

To reduce processing delays, customers should contact customer service before sending multiple return packages from the same order.

20. Final Sale Items

If a product is specifically identified on the product page as Final Sale or otherwise expressly stated to be non-returnable, it may not be eligible for return or exchange except where the item is damaged, defective, incorrectly shipped, or applicable law provides otherwise.

Any such restriction will be disclosed on the relevant product page or at the time of purchase.

21. Consumer Rights

This policy is intended to provide clear and reasonable procedures for returns, exchanges, and refunds.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived or restricted under applicable federal, state, or local law.

Where applicable law provides a consumer with rights or remedies that are more favorable than the terms stated in this policy, those legal rights will apply.

22. Policy Changes

Hupakim may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, payment methods, shipping arrangements, or applicable legal requirements.

The updated policy will be posted on this page with a revised effective date.

The version of the policy applicable to an order will generally be the version in effect at the time the order was placed, unless a different treatment is required by applicable law.

23. Contact Us

If you have questions about a return, refund, exchange, damaged product, defective item, or other order issue, please contact us:

Hupakim

Email: [email protected]
Phone: +1 (214) 850-3555
Address: 3213 Hillsdale Ct, Plano, Texas 75093, United States

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM CT
Saturday–Sunday: Closed

We generally respond to customer inquiries during our regular business hours.