Shipping Policy

Effective Date: September 2026

This Shipping Policy applies to all orders placed through the Hupakim online store. Hupakim is committed to providing clear and accurate information about order processing, shipping methods, delivery timeframes, shipping charges, and delivery-related matters.

Please review this policy before completing your purchase. By placing an order with Hupakim, you acknowledge and agree to the shipping terms described below.

1. Shipping Area

Hupakim currently ships orders within the United States only.

We do not currently provide international shipping services. Orders with delivery addresses outside the United States cannot be accepted through our standard online checkout.

If Hupakim introduces international shipping in the future, applicable international shipping terms, delivery timeframes, customs requirements, duties, taxes, and other charges will be communicated before the service becomes available.

2. Shipping Carrier

Orders are shipped through FedEx.

The specific FedEx service used may vary depending on the destination, package characteristics, service availability, and other operational considerations.

Once an order has been shipped, applicable tracking information will be provided when available so that customers can monitor the progress of their shipment.

3. Order Processing Time

Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding applicable U.S. federal holidays and other days when our fulfillment operations are closed.

Order processing includes activities such as:

• Payment verification

• Order review

• Product preparation

• Packaging

• Shipment handoff to the carrier

The shipping transit period begins after the order has been processed and handed over to the shipping carrier.

Orders are not considered shipped simply because they have been submitted through the website. Customers should allow the applicable processing time before the shipping transit period begins.

4. Order Cut-Off Time

Our standard order cut-off time is:

2:00 PM Central Time (CT), Monday through Friday.

Orders placed before the daily cut-off time on a business day will generally enter processing on that business day.

Orders placed after 2:00 PM CT, on weekends, or on applicable holidays will generally be processed on the next available business day.

The order cut-off time is used for processing purposes only and does not constitute a guarantee of same-day shipment or delivery.

For example:

• An order placed before 2:00 PM CT on Monday may begin processing on Monday.

• An order placed after 2:00 PM CT on Monday will generally begin processing on Tuesday.

• An order placed during the weekend will generally begin processing on the next business day.

Processing and shipping may take longer during periods of unusually high order volume, holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

5. Estimated Delivery Time

Our standard estimated shipping timeframe is:

5–12 business days

This timeframe generally includes the applicable order processing period and shipping transit period, but actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances.

The estimated delivery timeframe is provided for planning purposes and is not a guaranteed delivery date.

Customers should allow additional time when placing orders during peak shopping periods, holidays, severe weather events, or other periods when carrier networks may experience delays.

6. Shipping Charges

Hupakim offers the following standard shipping rates for orders shipped within the United States:

The free shipping threshold is based on the eligible merchandise subtotal shown in the shopping cart or checkout.

Taxes, where applicable, are not counted toward the $49.00 merchandise threshold unless otherwise stated at checkout.

Any applicable shipping charge will be displayed during checkout before the order is submitted.

7. Tracking Information

After an order has been shipped, Hupakim may provide a shipment confirmation email containing available tracking information.

Customers can use the tracking information provided by the carrier to monitor the shipment.

Please note that tracking information may not become active immediately after the shipping label is created. There may be a short period before the carrier records the first physical scan.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Contact telephone number, where requested

If you discover that your shipping address is incorrect, please contact Hupakim as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped. However, we cannot guarantee that an address can be changed after an order has entered fulfillment or been handed over to the carrier.

Additional shipping charges may apply when an address correction or reshipment is required due to incorrect or incomplete information provided by the customer.

9. Delivery Attempts and Carrier Issues

FedEx may make delivery attempts according to its applicable service procedures.

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, access is unavailable, or another delivery issue occurs, the carrier may provide additional delivery instructions or options.

Customers should use the tracking information provided by FedEx and follow any applicable carrier instructions.

Hupakim is not responsible for delivery delays caused by incorrect or incomplete shipping information supplied by the customer.

10. Delayed Shipments

Although we work to process and ship orders within the timeframes described in this policy, delivery dates can be affected by circumstances outside our reasonable control.

Potential causes of delay include:

• Severe weather

• Natural disasters

• Transportation disruptions

• Carrier operational issues

• Holidays

• Unusually high shipping volume

• Incorrect or incomplete delivery information

• Security or customs-related procedures, where applicable

• Other unforeseen circumstances

If your shipment appears to be delayed, please first review the latest tracking information. You may also contact our customer support team for assistance.

A shipping delay does not automatically qualify an order for a refund unless otherwise provided under our applicable Return & Refund Policy or required by applicable law.

11. Lost or Missing Packages

If tracking information indicates that a package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or other appropriate parties.

You should also review the carrier's tracking information for additional delivery details.

If you are still unable to locate the package, please contact Hupakim at [email protected] so that we can review the shipment information and determine the appropriate next step.

Where appropriate, we may work with the shipping carrier to investigate the shipment.

12. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If a product is damaged during transit, please contact us with:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the outer packaging, if available

This information may be used to evaluate the issue and determine whether the order qualifies for a replacement, refund, or other resolution under our Return & Refund Policy.

13. Incorrect, Missing, or Incomplete Items

If you receive an item that is incorrect, missing, or materially different from what you ordered, please contact us as soon as possible.

Please provide your order number and relevant details so that our customer service team can review the order and determine the appropriate resolution.

14. P.O. Boxes and Restricted Addresses

Shipping availability may depend on the destination address and the applicable FedEx service.

If a particular address cannot be served through the available shipping service, Hupakim may contact the customer to request an alternative delivery address or provide other available options.

15. Taxes and Duties

Domestic U.S. Orders

For orders shipped within the United States, customers are not responsible for international customs duties or import tariffs, because these orders are domestic shipments.

Any applicable sales tax or other transaction-related tax will be calculated and displayed at checkout when required by applicable law.

International Orders

Hupakim currently does not provide international shipping.

If international shipping becomes available in the future, the recipient will generally be responsible for applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout or in the applicable shipping terms.

Hupakim will provide additional international shipping information before international shipping is offered.

16. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to process cancellation requests received before the order enters fulfillment or is shipped. However, cancellation may not be possible once an order has been processed for shipment or handed over to the carrier.

If an order cannot be cancelled, customers may be able to request a return in accordance with our Return & Refund Policy.

17. Shipping Restrictions

We currently ship only to eligible addresses within the United States.

We do not currently ship to international destinations.

Certain addresses or locations may also be subject to carrier service restrictions. If we are unable to ship an order to the address provided, we will contact the customer regarding available options.

18. Changes to Shipping Information

Hupakim may update this Shipping Policy when our shipping methods, rates, service areas, carriers, or operational procedures change.

Any updated policy will be posted on this page with a revised effective date.

The shipping terms applicable to an order are generally those presented to the customer at the time the order is placed, subject to applicable law.

19. Contact Us

If you have questions about shipping, order processing, delivery status, or other shipping-related matters, please contact Hupakim using the information below.

Hupakim
Email: [email protected]
Phone: +1 (214) 850-3555
Address: 3213 Hillsdale Ct, Plano, Texas 75093, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed

For questions regarding a specific order, please include your order number in your inquiry so that our customer support team can assist you more efficiently.